Your satisfaction is guaranteed at Trainz!
If you receive an item that does not meet your satisfaction, you can always send back your purchase for a full refund or repair. Or, we will make an agreeable adjustment. If it is our fault we will pay the shipping charges both ways. We do strive to provide you with a perfect buying experience and will do everything we can to make things right. You are always welcome to return an item for a full refund if you are unhappy for any reason.  Please contact us within 7 days of receiving your item if you wish to return an item or have a problem with your purchase.