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Weird emails from Trainz?
No, we are not in Romania, we don’t use Western Union and we most certainly did not send you a second chance offer! If you have been receiving these “spoof” emails, we know how annoying they can be. We’re sorry for the inconvenience these spammers cause and we thank you for letting us know when you receive them. How else would we have found out we were in Romania for our daughters wedding and were only accepting payments by Western Union? Seriously, the best and only defense we have to these types of emails is to report them to eBay and to block them in our email program. Just so you know, we only accept payments from our customers under the guidelines of our listing or website. Plus, it is against eBay’s rules and terms to accept Western Union payments. I imagine it’s due to all the fraud they’ve encountered with this method. A “Second Chance Offer” or “Best Offer”, are terms and features used within eBay. We do not choose to use those features. Generally, if we do not receive payment for an item, our system will automatically cancel the sale and relist the item to our website or eBay. There have only been a few instances that we have contacted the 2nd bidder to inquire if they would like to purchase an item before relisting it due to non-payment. If we ever contact you concerning a Second Chance Offer, we will send you an email and ask that you call us. If ever in doubt, check with us first. Happy Bidding!!!
What’s the best way to view Trainz.com?
Did you know that if you set your computers resolution to 1024 x 768 or higher, you will view Trainz.com at its very best. Right-click on your Windows desktop and click Properties, then select the Settings tab and scroll the arrow to 1024 x 768 pixels or higher. Click “OK” and you are done! Or you can go to Start, Settings, Control Panel, and then Display. Everything will now fit conveniently on your screen, no more scrolling back and forth for those of you who were set at a lower resolution.
Fraud on eBay - Second Chance Offers, etc.
Just a quick reminder to let you all know that if you ever receive a second chance offer to purchase an item from us after an auction has closed, do not respond to it. In very rare cases, we may send a second chance offer depending on what the item is, but in most cases we just relist the item if we have a non-payment issue. If you receive one of these offers and you are unsure if it is us, directly email us at help@trainz.com and we will validate the email. Do not click the reply button to the email you received, create a New email.
News Flash ... Cash Back!
If you use Paypal, you'll be interested in knowing that Trainz is participating in the My Store Rewards program. With this program our customers will receive cash back on their purchases, just by making your payment with PayPal, and agreeing to receive custom email notifications from MyStore rewards about other products you may be interested in you receive 1% cash back on all your purchases! To learn more about this great program please click on this link for more details http://www.mystorerewards.com/msr/rules.htm.
If you haven't heard by now, myspace.com is the leading site on the web for networking with all types of people and a place where you connect with friends with the same interests... Like Trainz! If you have a myspace account please stop by and add us to your friend list and check out our page. If you are new to myspace.... What are you waiting for???!!! Not only is it fun but it's also free and great for busy people to connect with family too. Several of us have our own pages where we post photos of our family, pets, and post what we're up to. You can visit our myspace page at www.myspace.com/trainzstore.
We want to see your layout! Share your photo's of what you have created for others to see and we will post your photo's on our myspace page. You can see our page at www.myspace.com/trainzstore. Email your digital photo's to help@trainz.com. Let us know if we can use your first name and the state you are from.
Visit our friends at O Gauge Watch for exciting news & updates on the latest happenings in the O gauge world of model trains!
